What areas do you service?

Our main service areas are Jacksonville Florida. At times we will travel to other areas with a travel fee.  To receive an estimate for Panama City Beach FL, email Magicnromance@gmail.com

How far in advance do I book?

Our calendar fills quickly. We suggest you book as soon as possible. However, we will take bookings as quickly as 48 hours if the requested time and date is available and a $75 rush fee will be charged

How will you get into my room?

It is the customer's responsibility to ensure that we have access to your suite! We can NOT check in for you. These are our acceptable methods to gain access to your room. 

1. We can meet you at your setup time and you provide us with a key.

2. You can add us to the reservation (PREFERRED).

3. You can provide us with your lock code (if staying in an AirBNB). 

After booking we will provide you with more information.

Do you come to private homes?

We do!

Do I have to know my exact hotel and room number when I book?

NO! We require that you at least provide us with the city that you will be booking in when you reserve with us. You will need to provide your exact location 72 hours prior to your actual setup date.

What if I need to cancel?

Cancel one week or more prior to your setup and we are happy to transfer your deposit to another date. Cancel less than one week prior to your setup and we will not be able to reschedule your setup without an additional deposit. 

Is my deposit refundable?

We use your $75-$125 deposit to purchase supplies for your decorations/supplies so our deposits are non-refundable. However, we are happy transfer your deposit to another date that we are available.

Who cleans up?

We only clean up after proposals the same/next day. If you would like for us to come back to clean up, message us and we’ll be happy to help for a small cleaning fee. We strongly encourage our customers to not leave the burden of cleaning on housekeeping.